What can we do for You?

Resolvant Consulting Inc. is a business management consulting company dedicated to helping You resolve complex challenges in Your organization. Our focus is on supporting You with decision-making, operational excellence, and knowledge management. Through structured problem-solving methodologies, we work collaboratively with You to create tailored solutions that drive Your business forward.

Resolvant Consulting Inc. - business management consulting

What kind of support do we provide?

We offer two types of support to meet Your needs:

We Do the Work for You

This approach gives You an extra pair of eyes, hands, and a unique set of competencies throughout our collaboration.

We Provide Assistance, Mentoring, Coaching, and Facilitation

We work alongside Your designated team members, sharing our methods so they can take on the work more effectively and efficiently in the future. This not only builds new skills within Your workforce but also empowers them to handle tasks independently. Our support may include direct training sessions and/or co-facilitated activities, ensuring a smooth transition and hands-on learning experience.

What are our areas of expertise? What can we work on together?

We are ready to work with You in the following areas:

The What and Why of Business

We help You identify and solve the core problems, ask and answer the relevant questions, and make sound decisions.

Resolvant Consulting Inc. - decision-making

Clarifying Problem Statements and Problem Definitions
- We help You refine problem statements and definitions to ensure You’re prepared for an effective problem-solving process that addresses the right issues.
- Case Study: Solve the right problem
  - Imagine Your boss calls You in and says, “We’ve spent six months trying to solve a problem, only to find out that our production crew feels the solution isn’t addressing the issue they reported. It seems like we’ve wasted valuable time on the wrong problem.” This is the perfect moment to involve us. We can assist in redefining the problem collaboratively with all stakeholders, ensuring everyone is aligned on the true challenges at hand.

Identifying Key Focus Areas for Improvement (Strategic Goals, Personnel, Processes)
- Case Study 1: Budget Cuts
  - News has emerged in Your organization about next year’s budget cuts, prompting a need to revisit Your scope of activities. You may find Yourself questioning which goals to prioritize and which to deprioritize. We can help You think strategically about which key activities to focus on to maximize impact.
- Case Study 2: Team Dynamics
  - You suspect that Your team members are not working in complete harmony, which may be hindering their performance. We can observe team interactions to identify sources of friction and provide insights for improvement.
- Case Study 3: Improving Patient Admissions
  - You’ve been tasked with improving patient admission speed by 20% in the hospital. We can analyze the necessary areas for improvement and support You in implementing effective solutions to achieve this goal.
Managing, Supporting, and Mentoring Structured Problem-Solving Approaches: From Problem Definition to Validation of Solutions
- Case Study: Addressing Life Time Value Challenges
  - Joe, one of Your top performers, is tasked with resolving the issue of a declining Life Time Value metric in the commercial market segment. Despite trying numerous solutions, none have yielded significant results. Our team will support Joe in redefining the problem statement and uncovering the root causes to address them effectively, rather than relying on trial-and-error methods.
Supporting Your Strategic Planning Process
- Case Study: Transforming Strategic Planning Sessions
  - Strategic planning often feels like a significant waste of time, with hours spent in meetings resulting in little more than a few lines of notes. We can partner with Your team to implement a structured process that transforms these sessions into productive discussions, yielding actionable outcomes that drive Your organization forward.
Supporting Your Decision-Making Process Through Data-Driven Hypothesis Testing and Evaluation Using the Scientific Method
- Case Study: Enhancing Market Research Analysis
  - Your market research numbers have just arrived, but the analysis proposed by Your team focuses only on calculating averages and making comparisons. It would be beneficial to involve us to help identify relevant hypotheses, validate the testing methods, and evaluate the results using appropriate statistical techniques, such as t-tests or ANOVA, etc. This approach ensures Your decisions are grounded in rigorous analysis.
Helping You Reconcile and Consolidate Extremely Complex Problems into Executable Action Items
- Case Study: Untangling Complex Departmental Issues
  - For the past three years, Your five departments have been grappling with complex issues that are so intricate and obscure that no one has a complete understanding of them, and few are willing to tackle the problem. We will delve into these complexities, investigate all contributing factors, and develop a clear picture of the current situation. From there, we will help You create actionable steps to achieve Your desired outcomes.

The How of Business

We help You solve problems accurately, efficiently, and effectively, providing You with the ability to answer critical questions with confidence.

Resolvant Consulting Inc. - operational excellence

Process Mapping and Value Stream Mapping: Streamlining Your Processes Using Lean Principles
- Case Study: Reducing Company Costs
  - You’re committed to reducing overall company costs by 5% this year, but You’re unsure where to start. We will assist You in identifying and analyzing Your key value streams and uncovering opportunities for optimization that will help You achieve Your cost-reduction goals.
Introducing, Upgrading, and Reinforcing Lean Philosophies and Practices Across Your Organization
- We focus on implementing lean principles in various areas, including Your production flow, service offerings, office processes, and data management.
- Case Study: Enhancing Customer Service Efficiency
  - You manage a customer service desk and have heard that lean principles can improve productivity. However, most online tutorials focus on production floor layouts and just-in-time delivery, leading You to think lean may not apply to Your industry. We can help You learn about and implement lean principles in areas that are traditionally not thought of as “good lean candidates,” demonstrating their effectiveness in enhancing efficiency and service quality.
Managing, Supporting, and Mentoring Your Continuous Improvement Efforts
- Case Study: Structuring Continuous Improvement Initiatives
  - You’ve been considering how to add more structure to Your continuous improvement efforts but haven’t yet determined the best approach. We can work with You to assess whether establishing a Project Management Office, appointing a Lean champion, or implementing another system would be the most effective way to move forward.
Developing Key Performance Indicators (KPIs)
- Case Study: Streamlining Performance Metrics
  - Jill, Your engineer, has created an Excel sheet with 18 tabs, each containing at least five tables and graphs. While she hopes You appreciate the effort she put into making her work visible, You find Yourself overwhelmed by the formatting and volume of information. It’s unclear what matters most or how to act on any of it. We can help redefine the key business questions that need answers through the use of KPIs and (re)design a dashboard that provides You with an instant overview of the major metrics.
Developing Automation-Supported Business Solutions Using Smartsheet
- Case Study 1: Streamlining Customer Issue Management
  - Your customers have been reporting issues with Your recently launched products, but these reports come in from various sources—calls, emails, pictures, etc. While all of this information is saved to Your company server, no one seems to take ownership or act on the data. We can create a custom process and platform in Smartsheet that allows customers to submit tickets, which are automatically assigned to designated employees. These tickets can then be transformed into individually managed projects with Gantt charts, KPIs, and more, enabling timely resolutions for Your customers.
- Case Study 2: Automating Project Progress Reporting
  - Your clients require a PDF report twice a week detailing the progress of Your projects, consuming about 50% of Your project manager’s time to prepare. By leveraging Smartsheet, we can develop a system that automatically generates and sends these reports to Your clients, complete with updated information, freeing up Your project manager to focus on more strategic tasks.
Identifying and Resolving Quality Issues Through Six Sigma Methodologies
- Case Study 1: Improving First Pass Yield in Powder Coating
  - Your paint and finishing department has recently seen a first pass yield (FPY) of only 75% for powder-coating metal tanks. While no one can pinpoint the cause of this decline, this rate is unacceptable. We can employ the DMAIC method to identify the root cause of the issue and restore the process to a stable, high-yield output state.
- Case Study 2: Reducing IV Line Infections in Internal Medicine
  - After reviewing Your internal medicine department, You discover that the rate of IV line infections is approximately 46% higher than in the pediatric department. You want to significantly reduce these infections in a short timeframe. We can help assess the current processes, observe key contributors, and implement corrective actions to achieve Your goal.
Helping Develop “Can-Do,” Highly Efficient, and Effective Employees
- Case Study: Boosting Employee Confidence and Performance
  - John comes highly recommended by his previous employer, yet he struggles to find the confidence to excel in his current role. He’s unable to articulate the challenges he’s facing. Through our mediation and success management consultations with John and other stakeholders, we will identify his strengths and weaknesses and provide coaching to help him maximize his potential and effectively utilize his talents.
Supporting You in the Successful Completion of Your Initiatives Through Effective and Efficient Project Management Practices
- Case Study: Improving Project Clarity and Accountability
  - Your weekly meeting went as usual: only half the team showed up, a few questions were raised, and everyone promised that the project would be completed by the deadline nine months from now. In the hallway, You overheard Mark and Nicole discussing their uncertainty about what’s expected of them on a week-to-week basis, particularly concerning the high-risk database development component. We can assess Your project management practices and help You cultivate the expertise necessary to run Your projects effectively and efficiently, ensuring clarity and accountability across the team.

The Knowledge of Your business

We help ensure that Your existing business knowledge and experience remain within Your company in a reusable format, while also introducing new skills. Additionally, we assist You in providing easy-to-use, simple, and relatable supporting information to Your customers.

Resolvant Consulting Inc. - knowledge management

Developing Smartsheet Skills in Your Team
- Case Study: Unlocking Productivity with Smartsheet
  - Your golf buddy James is successfully using Smartsheet at his firm and You also know that Smartsheet is a productivity improvement company, but You’re unsure if Smartsheet is the right fit for Your team. Our extensive understanding of Smartsheet’s capabilities will allow us to identify potential use cases for Your organization, train Your employees on its functionalities, and help You develop the initial systems to give You a strong start.
Reviewing Your Internal Training Materials, Curricula, and Practices for Effectiveness
- Case Study: Enhancing Financial Statement Analysis Training
  - Your Young and energetic new hires are struggling with the financial statement analysis training. Despite the 25-page training document from the local community college, they can’t seem to connect the textbook concepts to real-world applications. We can assess Your skill development needs and evaluate whether Your current training materials and systems effectively address them. If they fall short, we will provide recommendations for necessary adjustments to improve training outcomes.
Reviewing Your External Training/User Guide Materials for Effectiveness
- Case Study: Improving Customer Instructions for Your Product
  - You’ve just released what is arguably the best kitchen corner shelf system ever, yet 67% of Amazon reviews complain about the instructions being impossible to follow. We can apply our professional cognitive empathy skills to review Your customer-facing materials and suggest adjustments that enhance ease of use and practicality, ensuring a better experience for Your customers.
Identifying Key Talent and Success (or Deficiency) Factors of Your Employees from a Knowledge Management Perspective
- Case Study: Uncovering Skills Gaps in Your Workforce
  - You were surprised to find that 2 out of the 5 employees You asked did not know how to operate the spice mix bagging machine on the production line. This raises concerns about what other skills may be lacking among those five, and potentially among the other 2,500 employees as well. We can help You map the skills, competencies, strengths, and weaknesses of Your workforce, enabling You to develop a targeted plan for skill enhancement where needed.
Reviewing Your Knowledge/Information Creation and Management Practices
- Case Study: Streamlining Information Management
  - With project after project, Your associated files and folders are scattered across personal phones, flash drives, local computer drives, and various cloud storage solutions. As a result, no one can find what they need. We can assist You in developing a more effective information management system and corresponding processes to keep Your information organized and reusable.

Please note that the case studies (examples) provided above are situation-dependent and serve to illustrate potential application areas of our expertise for Your benefit. However, there are no guarantees that all businesses will experience the same outcomes, given the unique circumstances of each organization.